The Golden Hammer Staff Reports
Conroe, November 8 – In the “LeFay Fragment,” C.S. Lewis, the Christian apologist and renowned children’s novelist wrote about a lady named “Aunt Gertrude” who had a nasty and belligerent personality. She was a former school mistress, but her personality naturally led to her switching careers to go to work for the British government.
What government does, it usually does badly. Montgomery County government employees, outside of law enforcement, usually are not as belligerent as Aunt Gertrude, but they certainly don’t have any incentive to work as productively as employees in the private sector where job performance impacts profitability.
There most certainly are some County departments that exhibit anti-citizen government attitudes. During the past three years, the County government has increasingly moved to limit interaction between the public and County government employees by constructing physical barriers and limiting citizen access, a process which began well before the COVID-19 pandemic.
That’s the reason that Montgomery County Tax Assessor-Collector Tammy McRae and the employees in her “Tax Office” stand out among County government employees and among the other departments in the Montgomery County government.
McRae herself is almost constantly accessible. Citizens having questions about property tax and other county and state tax matters will find McRae a friendly resource, as she’s an expert on the Texas Tax Code and has an encyclopedic knowledge about property taxes.
McRae has often fought for lower County government spending. When the Montgomery County Commissioners Court voted on whether to spend over $16 million for a new accounting system in 2018, McRae instead suggested that they buy the advanced version of Quickbooks, which would likely have cost taxpayers well under $800,000 to implement inside the County government countywide. McRae offered a smart and cost-saving alternative to the disaster known now as the Infor Enterprise Resource Planning software, which Infor has failed to make usable to County government employees.
Where McRae has really stood out, however, is as the manager of her County Department and the boss of the sixty-four (64) employees who work for County citizens therein. Tax offices in most counties are almost always busy, particularly because they’re the place where citizens can get their license plates, replace inspection stickers, and obtain a host of other tax and fee collection-related services.
It’s the efficiency of each of the Tax Offices under McRae’s supervision where she has shined among elected officials in this community. McRae has implemented an economical system for citizens to avoid long waits to meet with Tax department employees to obtain those services, including online appointments and a very efficient wait ticket system for people in the public who haven’t made such an appointment before they arrive. The typical wait in one of McRae’s County Tax Offices is less than ten minutes.
When citizens go to the counter to meet with a Tax Office employee, they’ll enjoy an amazing surprise, because McRae’s staff is polite, very well-trained, and very efficient. The Golden Hammer spoke with dozens of citizens who confirmed they’ve enjoyed the same experience dealing with McRae’s employees and with McRae herself.
Tammy McRae has done a wonderful job making the Montgomery County Tax Office easily accessible to the public and training her employees to be a pleasure with whom to conduct business.
She puts Lewis’ Aunt Gertrude to shame.